Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect
We may collect the following information:

• Name, email address, and phone number

• Mailing address (for invoicing or client records)

• Health or lifestyle information submitted through coaching intake forms

• Payment details (processed via secure third-party systems through Ivorey)

• IP address, browser details, and website usage data

2. How We Use Your Information
We use this information to:

• Communicate with you about coaching services and updates

• Prepare and deliver your coaching sessions

• Provide you with a private audio recording of your session

• Process payments

• Deliver digital products or educational content

• Improve website functionality through analytics

We do not sell, rent, or trade your personal information.

3. Coaching Sessions and Sensitive Information
All coaching sessions are recorded and a copy is provided to you for personal use. These recordings are stored securely and are not shared publicly unless you have signed a separate media release agreement.
Any intake form or health-related information you provide is treated as confidential and used solely for coaching purposes.

4. Payment Processing
All payments are securely processed via Ivorey’s third-party payment platforms (such as Stripe or PayPal). We do not store or access your credit card information directly.

5. Consent
By submitting your information, you consent to its use as outlined in this Privacy Policy. You may withdraw consent at any time by contacting us at [email protected] or by unsubscribing from our emails.

6. Your Rights
You may request access to your personal data, ask for corrections or deletion, or file a complaint with the Office of the Privacy Commissioner of Canada.
To make a request, contact [email protected].

7. Data Security
We use secure platforms and reasonable safeguards to protect your data against unauthorized access, loss, or misuse. However, no online system can be guaranteed to be 100% secure.

8. Use of Third-Party Tools
We may use trusted third-party providers for scheduling, forms, email marketing, payments, and analytics. These providers may collect limited data and have their own privacy policies.

9. Policy Updates
We may update this Privacy Policy periodically. The most recent version will always be posted on this page with the updated effective date.

Contact:
Tasha Miller
Tappen, British Columbia, Canada
[email protected]